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CoTé Software & Solutions is an Australian software company delivering enterprise automation, AI, and customer communication solutions. Its flagship platform, VIRSAIC, enables organizations to automate complex workflows, integrate AI into business processes, orchestrate approvals, and manage customer communications at enterprise scale. The platform provides workflow automation, human-in-the-loop approvals, enterprise integrations, audit logging, and cloud-based deployment for regulated industries including financial services, insurance, utilities, and government.
As CoTé expanded the adoption of the VIRSAIC platform across enterprise customers, prospective clients increasingly required independent assurance that the platform’s security, availability, confidentiality, and operational controls were independently assessed before onboarding the solution.
Although VIRSAIC already incorporated enterprise-grade security capabilities such as encryption, role-based access control, audit logging, and secure cloud infrastructure, CoTé required a formal compliance program to demonstrate the effectiveness of these controls through an independent audit.
Key Challenges
Without SOC 2 Type II attestation, CoTé faced increased customer due diligence efforts, longer procurement cycles, and repeated security questionnaire requests.
Cyber Forte partnered with CoTé Software & Solutions to establish an enterprise-wide SOC 2 Type II compliance program for the VIRSAIC platform, aligned with the AICPA Trust Services Criteria.
Strategic Initiatives
1. SOC 2 Readiness Assessment & Gap Analysis
Cyber Forte performed a comprehensive readiness assessment covering:
This assessment identified compliance gaps and established a structured remediation roadmap.
2. Security Governance & Control Implementation
Cyber Forte assisted CoTé in implementing and formalizing:
Operational practices were converted into documented, repeatable, and auditable controls.
3. Continuous Compliance & Evidence Management
Cyber Forte implemented structured evidence collection processes covering:
This significantly reduced manual audit preparation while improving evidence quality and consistency.
4. SOC 2 Type II Audit Preparation & Support
Cyber Forte worked alongside CoTé throughout the audit by:
Coordinating evidence submissions and remediation activities
With Cyber Forte’s guidance, CoTé Software & Solutions successfully achieved SOC 2 Type II attestation for the VIRSAIC platform, demonstrating the effective operation of controls throughout the audit period. The attestation covered the following Trust Services Categories:
Independently validated security and operational controls for the VIRSAIC platform.
Increased customer confidence during procurement and vendor security assessments.
Established documented policies, procedures, and operational controls aligned with industry best practices.
Streamlined evidence collection and audit preparation through structured compliance processes.
Improved governance, risk management, change management, and continuous compliance capabilities.
As AI-enabled workflow platforms become increasingly integrated into enterprise operations, organizations require assurance that security and governance controls operate effectively. CoTé’s SOC 2 Type II achievement demonstrates that:
This case study is especially relevant for organizations that:
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