+61 3 9125 0439
  MELBOURNE | SYDNEY | BRISBANE | PERTH | CANBERRA | NEW ZEALAND  +61 3 9125 0439
  +61 3 9125 0439
  MELBOURNE | SYDNEY | BRISBANE | PERTH | CANBERRA | NEW ZEALAND  +61 3 9125 0439
Strengthen application security, protect customer data, and meet enterprise security expectations with Cyber Forte’s expert penetration testing services, helping SaaS providers identify critical vulnerabilities and improve cyber resilience across Australia and New Zealand.
A rapidly growing Software-as-a-Service (SaaS) provider delivers a cloud-based workflow automation and business management platform used by organisations across Australia, New Zealand, and Southeast Asia. The platform enables businesses to manage projects, customer records, operational workflows, document management, and reporting through a centralized cloud environment. Supporting thousands of users and processing large volumes of business-critical information, the platform serves customers across multiple industries, including professional services, technology, logistics, and financial services.
As the company continued to scale and onboard larger enterprise customers, maintaining a strong security posture became essential to sustaining customer trust and supporting growth.
As enterprise adoption increased, prospective customers began requesting independent penetration testing reports and security assurance documentation as part of vendor due diligence and procurement processes.
The organisation wanted to validate the effectiveness of its security controls and identify vulnerabilities that could expose customer information, impact service availability, or undermine trust in the platform.
While security best practices were integrated into development and operations processes, management required independent validation that the platform could withstand sophisticated attack scenarios commonly targeting SaaS environments.
Key Challenges
Cyber Forte conducted a comprehensive penetration testing engagement covering the SaaS platform, supporting APIs, authentication systems, and cloud-hosted infrastructure.
The assessment included:
The engagement leveraged a combination of automated tooling and extensive manual testing methodologies to identify vulnerabilities that could impact customer confidentiality, integrity, and system availability.
Cyber Forte performed a detailed security assessment of customer-facing functionality and core business workflows to identify vulnerabilities affecting application security.
Testing included:
This process evaluated whether customer information and business functions were adequately protected against modern attack techniques.
2. API Security Assessment
Given the platform’s extensive integration ecosystem, Cyber Forte conducted detailed API security testing to evaluate how data was transmitted, processed, and protected.
Testing focused on:
This assessment ensured APIs did not introduce additional attack vectors into the environment.
3. Cloud Security Review
Cyber Forte assessed the security posture of the cloud environment supporting the SaaS platform.
Activities included:
This process helped identify cloud security weaknesses that could impact customer data confidentiality.
4. Remediation Support & Security Validation
Cyber Forte worked closely with development and infrastructure teams to prioritise remediation activities and validate corrective actions.
Support included:
This enabled the organisation to address security risks efficiently while maintaining business operations.
The penetration test identified multiple vulnerabilities requiring remediation to strengthen application security and protect customer information.
Critical Finding – Stored Cross-Site Scripting (XSS)
Cyber Forte identified a Stored Cross-Site Scripting (XSS) vulnerability within a customer-facing module that allowed malicious scripts to be permanently stored and executed within the browsers of other users.
Potential Impact:
High Finding – Insecure Cloud Storage Configuration
A cloud storage repository was found to contain misconfigured permissions that could allow unauthorised access to sensitive customer documents and internal files.
Potential Impact:
High Finding – Weak Session Management Controls
Session tokens remained active for extended periods and were not consistently invalidated following user logout events.
Potential Impact:
Elevated risk in shared device environments
Critical application and cloud security vulnerabilities were identified and remediated before potential exploitation.
Independent penetration testing strengthened confidence among enterprise customers and stakeholders.
Security improvements significantly reduced opportunities for unauthorised access and exploitation.
Security assessment outcomes supported enterprise customer security reviews and accelerated vendor assurance activities.
SaaS platforms have become prime targets for cybercriminals due to the volume of sensitive business information they process and the interconnected nature of modern cloud environments. Vulnerabilities affecting web applications, APIs, and cloud infrastructure can have significant operational, financial, and reputational consequences.
Through proactive penetration testing and security validation, organisations can identify weaknesses before attackers do, improve customer trust, and establish a stronger foundation for sustainable growth and enterprise adoption.
This case study is especially relevant for organisations that:
Secure you business against evolving cyber threats with leading cyber security company in Australia.
Proactively identify your business data on the dark web and act before its too late
Cyberforte offers DFIR services in Melbourne, aiding businesses in cyber threat investigation and response.
Ensure comprehensive security with our Security Awareness services.
Cyber Forte acknowledges the Bunurong People of the Kulin Nation as the traditional custodians of the land on which we work. We pay our respects to Elders past, present and emerging.
Cyber Forte Pty Limited | ABN: 14 636 444 838
